Returns / Exchanges
All products sold on KPOP AIR include a 7-day money back guarantee.
- The same rules follow for the exchanges.
Returns must be made within 7 days of the delivery day
Returns must be approved by KPOP AIR before shipment
Returned items must be in original condition, and contain both the original parts and packaging
Customer must pay return shipping cost
HOW TO RETURN:
To make a return request, please contact within 7 days of delivery. In your message, please include your order number, the products you wish to return, and why. Once we approve your request, we will supply you with our returns address.
Note: KPOP AIR is not responsible for lost, stolen, or damaged shipments for returning packages. If this worries you, a tracking number and insurance would be a good investment.
Once your return is received, we will process your refund. From here, we will either accept or reject your return and email you with our decision. If we have determined that your return meets the requirements above, you will be refunded the cost of the item
Note: Any items that were bought discounted or through promotions are not eligible for refunds or exchanges.