Returns / Exchanges

All products sold on KPOP AIR include a 7-day money back guarantee.

  • The same rules follow for the exchanges.

 

RETURN REQUIREMENTS:

  • Returns must be made within 7 days of the delivery day

  • Returns must be approved by KPOP AIR before shipment

  • Returned items must be in original condition, and contain both the original parts and packaging

  • Customer must pay return shipping cost

 

HOW TO RETURN:

To make a return request, please contact within 7 days of delivery. In your message, please include your order number, the products you wish to return, and why. Once we approve your request, we will supply you with our returns address.

Note: KPOP AIR is not responsible for lost, stolen, or damaged shipments for returning packages. If this worries you, a tracking number and insurance would be a good investment.

 

AFTER RETURN:

Once your return is received, we will process your refund. From here, we will either accept or reject your return and email you with our decision. If we have determined that your return meets the requirements above, you will be refunded the cost of the item

Note: Any items that were bought discounted or through promotions are not eligible for refunds or exchanges.