Yes, KPOP AIRis a SECURE & TRUSTED Online Store Please take a look at our Customer Reviews Page to see live testimonials about our Shop. Customer Satisfaction is our Priority, don't hesitate to contact us if you need help.
KPOP AIR Exclusive Apparel is a Premium Clothing Line for all K-POP lovers all over the World. Using an Exclusive Design and Printed in the USA using premium materials, we are committed to offering the best products and services to our customers.
Please make sure the different from the KPOP AIR Regular Stuff, KPOP AIR Exclusive Apparel always have an 'Exclusive Apparel' tagline on the Back of your Favorite Bias Group (Example: BTS Exclusive Apparel) and make sure on the Description there are writing "Made in the USA"
Our checkout process is Powered by "PayPal", the most trusted online payment solutions on the web. Because of this, The KPOP AIR has all the same securities and payment fraud protection as the leading payment processors.
We offer safe and secure payment via PayPal, Credit card and Debit Card (linked to Paypal). So you can choose the most suitable one for paying your order.
If you have a PayPal account, you can pay directly by logging into your PayPal account. If you do not have a PayPal account, you can pay with PayPal accepted credit or debit cards. : Visa, Mastercard, American Express, Discover and Maestro, etc.
The payments method at KPOP AIR. are processed by PayPal, but you do not need to own a PayPal account to pay. You may simply enter your credit card data directly at PayPal and complete your payment. You don't need to register a PayPal account neither.
Please follow this Guideline if you want to Pay without PayPal Account:
Step 1: After "Add to Cart" your prefered product(s), click on "Checkout" button or you can Directly click to "PayPal" button if want a Faster Payment Method
Step 2: Fill and Complete your Account Information Form. After you Completed the Form, click on "Continue to shipping method"
Step 3: Choose your shipping method and click on "Continue to payment method"
Step 4: Choose PayPal as your payment method. Click on "Complete Order" and you will be automatically taken to PayPal Payment Page
Step 5: There will be 2 Options of Payment on Paypal. Choose the "Pay with Debit or Credit Card"
Step 6: Enter your Credit Card Data and Complete the Form. Address, email & phone number may also be requested depending on which country you are in. When you are done, you have the option to create a PayPal account or just click on "Pay Now"
Step 7: Finally, After you click "Pay Now" and your Payment Purchase will be Completed.
Please don't be worry! The default prices of our products are in USD, but can be purchased from any country with any currency. Although you may see the price of our items in your currency. During checkout, the price will go back to USD numbers, so don't worry about that. Your currency will simply convert to USD upon paying.
Please note that we are only able to modify or make change your Order(s) if it has not been processed yet. If you want to change anything in your order, please contact us via Email firstname.lastname@example.org as soon as posible after you Purchased the Order(s).
Within a couple of hours after Purchasing your order, our Manufacturers is already processing and packing your Item(s). Unfortunately, after we start Fulfilling it, we are Unable to make any Edits or Cancel your order.
To Cancel the Order(s), please sent an E-Mail with your Order Number to email@example.com as soon as possible after you Purchased the Order(s).
Within a couple of hours after Purchasing your order, our Manufacturers is already processing and packing your Item(s). We can Only Cancel Order(s) before 24 Hours after you Purchased. Unfortunately, after the Manufacturers start Processing it, we are Unable to Cancel your order.
We ship WORLDWIDE, with an exception of a few places. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries. If you don't see your country as an option at checkout, just contact us so we can fix that
If you want to use a Shipping Method that more FAST and can be Tracked please use "Standard International Shipping" when Checkout
*We are not responsible if your Order(s) / Package(s) is coming very late if you use "FREE International Shipping" method, because it's usually takes 5 - 8 Weeks to arrive if you use the "FREE International Shipping" method
We ship from our Manufacturing Factories located in South Korea, Japan & USA in order to provide you the best prices and the most Interesting K-POP products. Please expect your items to be Shipped Separately (if you order more than one type of item), it's because our Factories have a different specialized areas of manufacturing.
We ship your Order(s) from variousinternational warehouse & manufacturers (South Korea, Japan & USA). Our item(s) stock is spread out over multiple Fulfillment Centers in order for them to get to you faster. This means Orders containing multiple type of items may be shipped individually. Some items might arrive earlier than others. So don't panic if you don't receive all of your items at once, they are on the way to you.
Order Processing time takes 2 - 7 Business Days before Shipment. Deliveries can take up to 1 - 3 Weeks, it depends on what you purchase and it's shipping address. You can Contact Us by sent an email to firstname.lastname@example.org for more specific information about shipping times.
Estimated Shipping Time with Standard International Shipping method:
1 - 3 Weeks: United States, Canada, Australia, United Kingdom, France, Spain, Italy, Norway
We cannot arrange when the Package(s) will be delivered to you on any 'Specific Dates', it's simply because the Shipping Company that will Deliver it to you, not us.
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not heldresponsible for items that do not arrive before specified dates.
If you want to have your order before 'Specific Date', please place an order 4 Weeks before the 'Specific Date' and please use "Standard International Shipping" as the Shipping Method.
While some of your Order(s) can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce. Please do not panic if it does not show up immediately, it's on its way to you.
There are some circumstances that are out of our control (natural disasters, holidays, weather, etc) that may cause delays in Shipments. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issues is the responsibility of the shipping company.
If you're Order(s) did not arrived because you wrote the wrong address, sorry we can not be responsible for that. It's because all of our Order(s) on the www.kpopair.com are processed automatically by our Auto-Fulfilment System. So, please check again your address before you Checkout / Pay.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Most cases that your Package is still on 'Airline Shipment', so it tracking information will not be updated for a few days. Therefore, if the Tracking Information still not updated by the shipping company, please Track again later. Please note that tracking information can be displayed after your order started being shipped or arrived at your destination country. Please Contact Us if tracking information does not show any updates after 3 weeks or more.
You can Track Your Order on your E-mail that you use when Purchasing. Or If you want us to Help for Tracking Your Order Manually, please sent us Your Order Number (Example : #10075) to our E-mail : email@example.com
If you Purchase and choose the FREE International Shipping as theShipping Method you will get Tracking Number. But if you use the Number for Tracking Information,the Updates will be very delayed and sometimes it's Not Track-able (Depends on what Country you live in). It's because we use a Non Track-able Shipping Company for a Cheaper Shipping Cost to all of our Customers. But don't worry, your packages it's on the way to you
Note: If you want your Order(s) to be Track-able please choose "Standard International Shipping" for the Shipping Method
You should see tracking events within 48-72 hours after you have received the Tracking Number. The reason for this time delay is that in most cases the first tracking event only shows up once the shipment was handed over to the shipping company, i.e. once the shipment has left the fulfillment centre and send to the courier from a shipping company.
Please take note that the tracking information will be displayed after 2 - 5 days or after being updated by the shipping company. For the first time, it may take a few days to get the information from the shipping company.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Most cases that your Package is still on 'Airline Shipment', so it tracking information will not be updated for a few days. Therefore, if the Tracking Information still not updated by the shipping company, please Track again later. Please note that tracking information can be displayed after your order started being shipped or arrived at your destination country
Remember that if you Purchase FREE STUFF or Choose the FREE International Shipping (1 - 8 Weeks) Shipping Method you will get Tracking Number. But if you use the Number for Tracking Information, the Updates will be very delayed and sometimes it's Not Track-able (Depends on What Country You Live In).
PS: If you want your Packages to be Track-able please choose "Standard International Shipping" for the Shipping Method (This option is Not Available for FREE STUFF)
If you receive a Wrong Item / Size / Color, please Check your E-Mail Confirmation first. If we really sent the Wrong Item /Size/Color and the Errors came from us, we will happily exchange for a new one. Please sent your Order Number and Detailed Picture of it to firstname.lastname@example.org
If the Errors is from you (placed a Wrong Item / Size / Color), so sorry that we cannot be responsible for it and we cannot Exchange the Item / Size / Color