THE KPOP AIR HELP CENTER

FAQ (Frequently Asked Questions)

ABOUT KPOP AIR

WHAT IS KPOP AIR?

ARE KPOP AIR TRUSTED?

KPOP AIR EXCLUSIVE APPAREL

WHAT IS KPOP AIR EXCLUSIVE APPAREL?

HOW LONG WILL THE ORDER BE PROCESSED?

WHY DOES KPOP AIR EXCLUSIVE APPAREL NEED SHIPPING COST?

PAYMENT

HOW TO PAY MY ORDER? WHAT PAYMENT METHODS DO YOU ACCEPT?

I DONT'T HAVE A PAYPAL ACCOUNT? HOW TO PAY MY ORDER(S)?

HOW TO USE CREDIT CARD / DEBIT CARD FOR PAYMENT?

DO YOU ACCEPT MY COUNTRY CURRENCY? BECAUSE I'M NOT FROM USA AND NOT USING USD

ORDER INFORMATION

HOW TO PLACE AN ORDER(S)?

HOW CAN I MODIFY / CHANGE MY ORDER?

HOW CAN I CANCEL MY ORDER?

SHIPPING METHOD

DO YOU SHIP WORLDWIDE? / WHERE DO YOU SHIP TO?

WHERE DO YOU SHIP FROM?

WHY I DIDN’T RECEIVE MY ORDERS COME IN ONE PACKAGE?

SHIPPING TIME

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

WILL THIS ITEM GET TO ME BEFORE 'SPECIFIC DATE'?

WHY MY ORDER HAS NOT ARRIVED YET?

WHY MY SHIPMENT STATUS DOESN'T CHANGE?

ORDER TRACKING

HOW CAN I TRACK MY ORDER?

ARE THE FREE SHIPPING GET TRACKING NUMBER?

WHEN MY TRACKING INFORMATION WILL APPEAR?

WHY I CAN NOT TRACK MY ORDER?

WHY MY SHIPMENT STATUS DOESN'T CHANGE?

AFTER PURCHASE

I RECEIVED A WRONG ITEM / SIZE / COLOR. WHAT SHOULD I DO?

DO KPOP WISH HAVE RETURNS / EXCHANGES POLICY?